Frequently Asked Questions
Everything you need to know about Vanilla Crown's premium Madagascar vanilla.
🌿 Product Quality & Certifications
All our vanilla beans are sourced directly from Madagascar's SAVA region. We offer Grade A beans (>18 cm), Standard beans (16–18 cm), and Commercial grade beans (14–16 cm). Grade A beans have a moisture content of 30–38% and a high vanillin concentration for maximum aroma.
Our vanilla beans are grown using traditional, natural farming methods with no synthetic pesticides or chemicals. A certificate of origin and phytosanitary certificate are available upon request for wholesale orders.
Yes. All our export shipments come with the required phytosanitary certificate issued by the competent Malagasy authority, ensuring compliance with international plant health regulations.
📦 Shelf Life & Storage
When stored properly, our vacuum-sealed vanilla beans have a shelf life of 12 to 24 months. Once opened, store in an airtight container in a cool, dark place.
Store in a cool, dark, and dry place — ideally between 15°C and 20°C (59°F–68°F). Avoid refrigeration, as it can cause condensation and mold. Keep away from direct sunlight and strong odors.
🚚 Shipping & Delivery
We ship worldwide via DHL Express, including the USA, Canada, UK, Europe, Middle East (UAE, Saudi Arabia, Qatar), and Asia (Japan, China, Thailand, India).
USA & Canada: 6-12 business days. Europe & UK: 6-12 business days. Middle East: 6-12 business days. Asia: 6-12 business days. All shipments include full tracking.
For B2B/wholesale orders, customs duties are the responsibility of the buyer. For retail (B2C) orders, any applicable customs duties may be collected at delivery depending on your country's regulations.
🏢 Wholesale & B2B
Our minimum wholesale order starts at 2 kg. Bulk discounts are available for orders above 5 kg. Contact us for a custom quote.
Yes, sample requests are available for serious wholesale buyers. Please contact us via our wholesale page to discuss sample conditions.
💳 Orders & Payment
We accept all major credit cards, Shop Pay, and other methods available at checkout. For large wholesale orders, bank transfer is also available — contact us for details.
Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible at njaratianafenosoaerica@gmail.com.